Terms and Policies

Privacy Policy

Phenomeny LLP (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services, including payments processed through Razorpay.

1. Information We Collect

  • Personal Information: Name, email address, phone number, billing address, and other details provided during the service inquiry or registration process.
  • Payment Information: Details related to transactions, including credit/debit card numbers, UPI IDs, or bank account details, processed securely by Razorpay.
  • Usage Data: Information about your interaction with our website (IP address, browser type, device information).

2. Use of Information

We use the collected information for:

  • Providing and improving our services.
  • Processing payments securely via Razorpay, which complies with PCI-DSS standards.
  • Responding to inquiries or resolving issues.
  • Sending service updates or promotional materials (if consented).

3. Sharing of Information

  • We do not sell or share your information with third parties, except:
    • To Razorpay for payment processing.
    • As required by law or to protect our legal rights.
    • With trusted partners for service delivery (e.g., hosting, analytics).

4. Security

  • We implement strict security measures to protect your data. Payments are encrypted and processed securely via Razorpay.
  • For more details on Razorpay’s privacy practices, visit Razorpay Privacy Policy.

5. Your Rights

  • You can access, update, or request deletion of your personal data by contacting us at info@phenomeny.in.
  • Opt-out of promotional communications at any time.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Payment Terms

  1. Payment Processing
  • Payments for services offered by Phenomeny LLP are processed through Razorpay, a third-party payment gateway.
  • By making a payment, you agree to Razorpay’s terms and conditions, which can be found at Razorpay Terms of Use.
  1. Pricing and Invoicing
  • Prices for services are displayed on our website and are exclusive of applicable taxes.
  • Full payment must be made before the service delivery begins.
  1. Refund Policy
  • Payments made are non-refundable, except in cases where the service has not been initiated.
  • Refund requests must be submitted in writing to info@phenomeny.in. Approved refunds will be processed within 7-10 business days.
  1. Chargebacks and Disputes
  • If a chargeback is initiated, we reserve the right to dispute the claim with supporting evidence.
  • For any payment disputes, contact us directly at info@phenomeny.in before initiating a chargeback.
  1. Cancellation Policy
  • Services can be canceled before project initiation. A cancellation fee of 10% of the total project cost will apply.
  1. Liability
  • Phenomeny LLP is not responsible for payment failures due to technical errors on Razorpay’s end or issues with your bank/card provider.
  1. Contact Information For payment-related queries, reach out to us at info@phenomeny.in.

1. Payment Processing

  • Payments for services offered by Phenomeny LLP are processed through Razorpay, a third-party payment gateway.
  • By making a payment, you agree to Razorpay’s terms and conditions, which can be found at Razorpay Terms of Use.

2. Pricing and Invoicing

  • Prices for services are displayed on our website and are exclusive of applicable taxes.
  • Full payment must be made before the service delivery begins.

3. Refund Policy

  • Payments made are non-refundable, except in cases where the service has not been initiated.
  • Refund requests must be submitted in writing to info@phenomeny.in. Approved refunds will be processed within 7-10 business days.

4. Chargebacks and Disputes

  • If a chargeback is initiated, we reserve the right to dispute the claim with supporting evidence.
  • For any payment disputes, contact us directly at info@phenomeny.in  before initiating a chargeback.

5. Cancellation Policy

  • Services can be canceled before project initiation. A cancellation fee of 10% of the total project cost will apply.

6. Liability

  • Phenomeny LLP is not responsible for payment failures due to technical errors on Razorpay’s end or issues with your bank/card provider.

7. Contact Information

For payment-related queries, reach out to us at info@phenomeny.in.

Shipping Policy

Phenomeny LLP does not ship physical products. All services provided by Phenomeny LLP are digital in nature and delivered online. This includes, but is not limited to, website development, digital marketing, and software integration services.

Key Points:

  • No shipping is required for our services.
  • Deliverables are provided digitally via email, cloud storage, or direct platform access.
  • If any physical documentation or media is required, it will be discussed on a case-by-case basis.

For questions regarding our shipping policy, please contact us at info@phenomeny.in.